Q: What is inside a Mystery Box?

A: Inside every Mystery Box…well, we wouldn’t want to give that away and ruin the mystery, would we? But, seriously, you will find a random Funko Pop in a protector, with a chance at grails valued at hundreds of dollars, a free waffle buck to use in our FB community, and something else to sweeten your day in every box!

Q: Are your mystery boxes just an inventory dump of stuff you can’t sell?

A: Absolutely not! While you may receive a common in your box, rest assured that almost all of the Pops found in our Mystery boxes were sourced on the secondary market from collectors like you. That’s not to say you won’t get a common, but that common will most likely have come one of the same collections that all the grails in our boxes come from and you will have the same chances as anyone else!

Q: Do you guarantee the value of what’s inside each box?

A: While we understand that most collectors will want “guaranteed value” out of a mystery box, this is not something we can offer for a couple of reasons:
  1) Offering guaranteed value AND giving you the chance to hit several Grails and Mega Grails at a low price per box price point isn’t exactly a sustainable business model. The reality is, in order to be able to financially justify offering big hits in our boxes, there’s also going to need to be some clunkers in there to offset cost of the grails. 
  2) Even if we wanted to offer a guaranteed value, the value changes drastically sometimes. What was once a common becomes a vaulted grail or what was a grail loses momentum! We do our best to mark the value based on PPG at the time of boxing, but after the boxes are sealed we have no idea what each box has inside and thus cannot update the changing worth.

Q: What are tokens and how can I earn them?

A: Tokens can be used to redeem products in our shop. Customers earn tokens in many ways. We encourage you to read the Token Policy on our site!

Q: How often do you add new mystery boxes to the site?

A: We currently have a new mystery box drop randomly throughout the month with all new grails in every drop. be sure to check the countdown on the front page of our site!

Q: Can I buy more than one Mystery Box?

A: Absolutely! You can buy more than one Mystery Box, however we just ask that you buy a max of 2 per household from each drop; this way it’s fair for everyone to get in on the fun. 

Q: How quickly will you ship my Mystery Box?

A: Our goal is for all purchases to be shipped within 3 business days of purchase. There are rare occasions where there is a holiday or other unanticipated circumstances and shipment might be delayed an extra day, but this is not the norm.

Q: What types of payments do you accept?

A: We currently accept all major credit cards through Woocommerce, as well as PayPal.

Q: Do you offer refunds?

A: Yes, for any items that arrive damaged or were lost in transit. We will not offer returns for any other reason. Please be sure to review the Return Policy on the front page of our site!

Q: Where are you located and do you have a store that customers can visit?

A: We work out of a multi-unit converted into a small warehouse in Riverside, CA. Unfortunately we do not allow walk-in business at this time. Low overhead is one of the reasons we can offer all the value that our mystery boxes present, and a retail store would add significantly to our costs.

Q: Do you ship internationally?

A: Yes, we ship worldwide with only a few exceptions!